Online Reputation Management and Review Response

Before buying, a person types your company name into a search engine and sees the first ten links and your star rating on the map. Reputation management works with exactly that picture: what shows up for your brand, how the company responds, and how many real customers have written about it. We use legitimate methods and genuine reviews.

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When you need it

  • A negative thread or an old article sits on the first page for your company name.
  • Your Google or Trustpilot rating is low, and reviews have gone unanswered for months.
  • You have many happy customers, but mostly unhappy ones write, so the picture is distorted.
  • You are launching a new brand, and search for its name shows almost nothing.
  • Your field depends on trust: healthcare, finance, legal services, education.

What is included

  • Reputation audit

    We capture brand search results without personalization and ads, and collect mentions, ratings and sentiment across platforms: Google reviews, Trustpilot, Yelp, industry sites, forums, Reddit, LinkedIn, Medium. You see which links hurt and where the company is missing altogether.

  • Mention monitoring

    We set up tracking for your brand, products and the names of executives. New mentions go into a shared log with sentiment and a response deadline.

  • Replies on behalf of the company

    An official representative replies under agreed rules: looks into the situation, offers a solution, moves details to a private channel. Future buyers read these replies, so tone matters more than speed.

  • Collecting genuine reviews

    We build the review request into your process: a message after purchase, a QR code on a receipt or in the office, a short instruction with a link to the right platform. Real customers write in their own words.

  • Brand search results

    We take the top of the results with your own useful pages: the website, company profiles, first-person articles, sections on LinkedIn and Medium. Over time negative links move below your content.

  • Reports under platform rules

    Reviews with abuse, spam, or from people who were never customers are disputed through the platform's form with evidence. For defamation and statements that harm business reputation, we prepare materials for your lawyer.

Work

All projects in this service
Reputation, Content

ReAge: articles and reputation work

Editorial materials for a health service: Dzen articles, covers and branded platforms. Dzen is a major Russian publishing platform.

How we work

  1. Snapshot of the current picture

    We record search results, ratings and mentions on the start date. Later we compare the outcome with this snapshot.

  2. Rules and tone

    We agree who replies, how fast, how we talk about disputed cases and what promises the company is ready to make.

  3. Clearing the backlog

    We answer old reviews, file justified reports and bring profiles in order: addresses, opening hours, photos, description.

  4. New content and reviews

    We publish materials on the right platforms and start the review requests. Paid placements are agreed with you and labeled as sponsored where the platform requires it.

  5. Regular monitoring

    We compare search results and ratings with the snapshot and revise the plan against new mentions.

What we need from you

  • A list of brands, products and people to monitor.
  • Access to your Google Business Profile and other listings, or help verifying them.
  • The contact of a team member who can tell us what actually happened in a disputed case.
  • A way to ask customers for a review: a customer base, a receipt, a message after the service.

What you get

  • A snapshot of search results and ratings at the start and after each stage.
  • A log of mentions and replies, and reply templates for your team.
  • A working path for collecting genuine reviews from customers.
  • Completed company profiles and new materials in brand search results.
  • Business insights: which problems customers complain about most.

Price and timeline

The price is for the whole project: we scope the work for the agreed period after reviewing your current search results and fix the amount before it starts. We do not bill by the hour. The cost depends on the number of brands, the number of platforms and how deep the problems in the results go. Paid publications on third-party sites are agreed in advance and shown as a separate line. We give the timeline for the first work together with the price.

Questions

Can a bad review be deleted?

What can be removed is what breaks platform rules or the law: abuse, spam, false statements, reviews from non-customers. For these we file a report with evidence. An honest negative review is better closed with a strong reply and a fix for the problem, and that also builds trust.

How long until I see results?

Map ratings and replies change the picture faster, because they depend on your actions. Rebuilding brand search results is slower: new pages need time to be indexed and to climb, usually months. A comparison with the starting snapshot shows the shift honestly.

How do we ask for reviews without annoying customers?

We ask once, soon after the purchase or service, with a short link straight to the right platform. The customer writes the review, so it is alive and full of details nobody could invent. We check the rules of each platform in advance, since they limit rewards for reviews.

Do you work with medical and other sensitive topics?

Yes, we have experience in healthcare topics: topics and articles there go through a medical editor's review. Before publishing, we check wording with your specialist and against the advertising rules for medical services.

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